We explore the use cases and benefits of the Conversational Framework through three lenses: compliance and fraud, increased efficiency, and growing revenue. These aspects overlap into an integrated whole (a new way of interacting with clients, fostering trust-based relationships grounded in conversation). That foundation supports a growing, compliant, and profitable business with more resilience and fewer risks.

Communicate in full compliance with prospects, clients and partners

Financial institutions, and especially private banks, need to avoid unauthorized channels for advice, transaction instructions, or data subject to banking secrecy. Unauthenticated channels are entry doors for fraud, in both directions.

The Conversational Framework is as easy to use as a messenger like WhatsApp, but with the full security and compliance of mobile banking (either integrated into the mobile banking app, or as a stand-alone white-labelled app).

Advisor and client can converse with text messages, documents, voice messages, and voice and video calls, while lowering bank risk. Conversations (texts, documents, and calls that can be recorded and transcribed) live in a central place for institutional memory, increasing resilience.

Transmission of signable documents such as contracts, subscription orders, or transaction instructions systematically documents the origin and context of what is being signed.

This applies not only to clients, but also to prospects and partners of the clients (for example staff of the family office, lawyers, or tax advisors).

The framework can run as a white-labelled mobile app for the client, or be integrated directly into the bank's mobile banking app.

Link to the video

Dramatically reduce support costs through automation and advisor efficiency

Advisors spend enormous amounts of time asking clients for documents and information, filing that documentation in the right place in the IT system, writing call reports, and updating the CRM. That work drains energy and dampens enthusiasm to engage with clients.

With the Conversational Framework, advisors can focus again on where real value lies: tending to client needs, developing the relationship, and intensifying collaboration.

Requests for information and documentation can be automated or at least prepared, and follow-up can run automatically or with a single click through integration with the CRM and the archiving or document management system. Documenting a transaction becomes a one-click task.

Support can also be handled more efficiently, with suggested answers validated by the advisor, or by drawing on assistants and experts from within the bank by adding them to the conversation.

Entire segments of conversations can be selected and injected into in-house tools: archiving, CRM, or kicking off processes in a business process management platform.

Conversations (texts, documents, and recorded/transcribed calls) can be attached to the client file in the bank's CRM and/or automatically archived.

The advisor works in a web interface that can stand alone, but is most often integrated into the CRM or dashboard.

Link to the video - Coming soon

Systematically boost revenue through stronger customer engagement

The campaigns can be both globally initiated by an overarching business function like marketing or by the advisors themselves, drawing on their closeness with the client and their intuition to target the right client at the right time with the right message.

Campaigns can cover invitations to events, distribute thought leadership papers on market situation, innovation, trends - anything that triggers relevant engagement points, identifying the willingness of the client to engage with the bank on a given topic.

The CF can also be used for onboarding : the conversational journey can start as a prospect, before any record is opened in the core banking system. Here again, the integrations with the CRM and business process tools can dramatically facilitate and reduce the administrative burden on the advisors.The following video shows an interaction of the client on the white-labelled mobile app.

Our conversational framework can also be integrated directly into the mobile banking app of the bank.

Link to the video - Coming soon