A seamless Client onboarding integrated directly into your mobile app - that's what's possible with our Conversational Framework and what we are implementing for the Finnova Mobile Application Platform (MAP4).

The prospect downloads the app, clicks on "Become Customer", and is led conversationally through a series of questions. From there, they are handed to an audited identity provider who does a liveness check and verifies in real time the identification document, before the application is activated and the client is let into the protected area.

In the foreground, our Conversational Framework provides an intuitive front-end to present the necessary forms in the right order. The bank can also support the prospect in the process, either through a support bot or through human intervention that goes as far as a live call with co-browsing.

In the background, it is the Conversational Flow module of the framework that takes the necessary branches to ask the right questions to the right segment. An ideal balance can be found: onboard the clients with the most common profiles fully automatically, and handle the more tedious cases manually, directly in your CRM where the Conversational Framework is integrated - in the Finnova environment this would be the Advisor Workbench, Alpha or the BSI Suite.

Back-end services integrated can be either Business Process Platforms or directly core banking services and Identity & Access Managers. It is up to the bank how far and fast the automatic opening should go : some choose to create the client in the core banking, distribute the IBAN of the account number, and leave them in a blocked state until a final review is done ; some enable only conversations in the activated mobile app, and finalize the account opening in the core banking once the client is formally accepted according to risk & compliance policies and processes.

This use case demonstrates jemmic's unique know-how in practice : knowledge of bank processes, mobile banking application security, identity and access management - and conversational banking.

In the video is the example for the Finnova ecosystem ; we get this flying everywhere.

Get it all from a single provider - contact us now at sales@jemmic.com or book directly an explorative session here.

Video link: Conversational mobile Client onboarding