1. Overview of AI Features
jemmic uses machine learning and natural language processing to provide the following features:
🔹 AI-generated call summaries
🔹 Smart follow-up draft generation
🔹 Objection and topic tagging
🔹 Deal health scoring
🔹 Sales copilot Q&A (conversational assistant)
These features are designed to assist human reps — not replace them.
2. What Data is Used
To power these AI features, jemmic may process:
Call audio or transcripts
Meeting notes
CRM data (e.g., opportunity stage, rep, company name)
Email threads (if connected)
User questions (for AI Copilot or chat input)
All processed data is securely encrypted in transit and at rest.
3. AI Model Scope
We use both internally developed models and, where appropriate, trusted external AI providers via secure API.
However:
No customer data is used to train public models
We do not sell, license, or expose your data to other customers
Each customer’s data is strictly siloed
jemmic does not currently allow AI-generated content to take automated action (e.g., sending messages without human confirmation).
4. Data Retention for AI
For quality assurance, summaries and AI outputs may be temporarily logged and reviewed — but only:
When necessary to diagnose technical issues
Under internal security controls
Never for model retraining without your consent
You can request deletion of all AI-generated content associated with your account by contacting contact@jemmic.com.
5. Accuracy & Limitations
AI features are designed to assist — not be definitive. Outputs may sometimes:
Misinterpret speaker tone or intent
Miss key context not in the transcript
Include grammatical or structural issues
You remain responsible for reviewing AI-generated content before sharing, sending, or acting on it.
6. Opting Out or Disabling AI
If you or your organization wish to:
Disable specific AI features
Require human review before AI suggestions are shown
Restrict AI to non-personal data only
You may contact our support team at contact@jemmic.com to configure account-level settings.
7. Responsible Use
jemmic is committed to responsible AI development. That means:
Regular internal audits
Monitoring for hallucination, bias, and misuse
No hidden automation or ghost decision-making
Compliance with emerging AI governance standards
We encourage our users to treat AI suggestions as augmented guidance, not final truth.
8. Changes to This Disclosure
We may update this page as our AI capabilities evolve. When we do, the "Effective Date" at the top will change, and we will notify customers as required.
9. Contact
Questions about AI, privacy, or compliance?
📧 Email: contact@jemmic.com